How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email info@underchaps.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Underchaps Returns Department Tracking #
2115 W. 5310 S.
Taylorsville, UT 84129-1335
3. Include in your package a signed letter stating the reason for your return and the original receipt.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We do not refund the original shipping and handling that you paid on the order.
Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color.
Accepted Methods of Payment
PayPal
Check/Money Order
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
Mailing Address For Check/Money Order
Underchaps
2115 W. 5310 S.
Taylorsville, UT 84129-1335
Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
Carriers
We use the following carrier to deliver our orders:
USPS
Order Tracking If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Customer Service
Please contact me if you have any questions or concerns. I enjoy receiving emails so I can improve my store and my products.
My Commitment
Thank you for visiting my store. I enjoy making my products and my mission is to provide the best experience for my customers.